For some reason, the procedure for returning apps to the Mac App Store
isn’t straight forward so here’s an illustrated guide that will walk you
through the entire process step-by-step. It will only apply to app purchases
made in the last 90 days.
How to Request Refunds for
Mac Apps
Step 1: Click
this special link – phobos.apple.com/purchasehistory – and it open
your app purchase history directly inside iTunes. Alternately, open iTunes on
your Mac and choose Store -> View Account. Next click See
All under the Purchase History section to see all your recent app
purchases.
This is confusing but you have to open iTunes
to see a list of your past purchases. The App Store will also show your
purchase history but you won’t be able to return apps through the App Store.
Step 2: Click
the Report a Problem lin
k available against all your recent app purchases. If the Mac app is not
listed in your recent purchased list, click the little grey arrow to expand the
order that contains your app and click the Report a Problem link against
that app that you are looking to refund.
Step 3: When you
do that, it will redirect you the reportaproblem.apple.com website and here you
have to specify the reason for requesting a refund for the app. You are more
likely to choose “I didn’t authorize the purchase” or “Item functions but
doesn’t work as expected” and describe the exact issue you are experiencing
with the app.
If the app is eligible for an immediate refund, you’ll see a “Request
Refund” button right away and the refund will be processed in 5 to 7 days. In
case not, someone from the Apple support team will contact you within 48 hours
via the email address associated with this Apple ID to resolve your request.
